Refund and Returns Policy

1. General Policy

At littletreas we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by all original packaging, tags, and accessories.
• Custom‑made, personalized, or final‑sale items are not eligible for return unless they arrive damaged or defective.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (346) 319-6744. Provide your order number, the item(s) you wish to return, and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2 Shipping the Return

Once you receive the RMA, securely pack the item(s) and include the RMA number on the outside of the package. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.
• Any discount or promotional code applied to the original order will be reflected in the refund amount.

5. Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of receipt. We will arrange for a replacement or full refund, including return shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified timeframes.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. littletreas reserves the right to modify this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (346) 319-6744
• Mailing Address: 9748 Southwest 16th Street, Houston, Texas 77055, United States